A Better Course

as I struggle to identify evidence-based practices –and practices that seem promising, cool, or have been used to good effect in a few places — that help managers and others do their work more effectively, to achieve what might be called "ordinary greatness," I think that perhaps all of us who are paid to give advice to managers and leaders owe to them, and to all the employees whose jobs depend on their actions, to come clean about the limits of our claims and our knowledge.