A Better Course

great to see Atlantic putting their CRM where there mouth is and sending me something which is tangible, practical and above all pertinent to the credentials they’re aiming to build.

“Users who haven’t specified their gender in their Facebook profiles will be asked to do so in the coming weeks. That way, Facebook doesn’t have to default to ”their” or the made-up word ”themself,” as it had been doing.” — …and collect more data

“So, Ralph found a way to “outbehave” his competitors by using trust to forge a deeper connection with his customers.” –also, deliver them doughnuts faster! Surely also a factor.

“I didn’t have explain who Nau was. Most people said ‘We’ve been watching you’, ‘We’ve been studying what you’ve been doing.’ ” Many said they weren’t in position to help. But “A few days ago a lifestyle apparel company bought the

you can spend more time fixing bugs, you can introduce processes to improve things, but it is very, very hard to change the culture. And the culture at Google values “coolness” tremendously, and the quality of service not as much.