A Better Course

I have come to see these scenarios as more than annoyances; they are often signals of a critical failure of leadership. We can only assume that senior execs they can’t be bothered by such trivial matters as customers reaching customer service

(tags: businessweek customerservice customer marketing)

Use the filters to find the right chart type for your needs. Then download as Excel or Powerpoint templates and insert your data.

(tags: via:preoccupations analytics business excel graph design visualization statistics)